Carlisle Audi’s aftersales department has been crowned Aftersales Centre of the Year at the 2023 Audi Q Power Awards.
The team achieved outstanding results, ranking first in the customer experience category along with achieving over 120% of their total accessories volume.
The team also scored impressively in the loyalty category, achieving 134% of their total Service Plan Achievement.
Carlisle Audi Aftersales Manager Simon Barwick said: “I want to extend my congratulations and thanks to the entire Carlisle Audi Aftersales department for their continued hard work and dedication.
“I see first-hand the level of commitment that they have to their role as a team and I’m proud to see them deliver such fantastic customer service.”
The team was visited by James Allitt, Audi’s head of aftersales who presented the team with the award, along with owners Swansway Motor Group directors Peter Smyth and John Smyth.
Peter Smyth said: “I am delighted for our team at Carlisle Audi. I would like to thank head of business John McCormick and aftersales manager Simon Barwick for their hard work in leading the team, and to the aftersales team for their dedication to the role. This award is richly deserved and it’s brilliant to see the whole team recognised.”
