The pioneering work of two ex-police officers helping individuals and teams to perform at the highest level has been recognised by one of the world’s most respected law enforcement agencies.
Zoe Billings and Mark Pannone from north Cumbria met while Mark was an assistant chief constable for North Yorkshire Police and Zoe was his staff officer.
Both have extensive experience operating at tactical, strategic, and executive levels, skills which they used to form their consultancy Adapt and Evolve two years ago after leaving the police.
Mark said: “We formed Adapt and Evolve out of a shared vision to address performance gaps within organisations by looking at well-being through a unique lens. We provide training that focuses on the biology of stress, psychological safety, resilience, teamwork, leadership, decision making and crisis management.”
Zoe added: “Mark and I worked together, and we both saw a real gap in how organisations understand and improve performance. We combine training with support, either embedded within organisations or through bespoke workshops. Our approach is scientific and evidence-based, making a real difference to individuals and teams. Our life experiences in the Police supported by academic rigour have also helped us to develop our work.”
They have now gained a major piece of work supporting the FBI in the USA. The pair have recently returned from the FBI’s Clarksburg Campus in West Virginia, USA. There, they delivered specialised courses to the FBI’s Criminal Justice Information Services division.
Mark said: “Our police background always draws interest, but more importantly, it provides us with more than 50 years combined experience in managing crises and making defensible decisions.
“We help organisations develop a pragmatic leadership mindset that enhances performance and well-being. It was a privilege to help one of the most respected law enforcement agencies in the world look more closely at their staff’s well-being and performance.”
As well as working with the FBI, Adapt and Evolve Consultancy works across many sectors, including UK police services, legal firms, charities, the NHS, finance, engineering and educational establishments.
